Service-Cloud-Consultant Latest Exam Pattern & Service-Cloud-Consultant Test Simulator Fee

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To become a Salesforce Certified Service cloud consultant, candidates need to pass a multiple-choice exam that comprises 60 questions and lasts for 105 minutes. Service-Cloud-Consultant exam focuses on various topics such as service cloud implementation, service console customization, case management, knowledge management, interaction channels, and integration. Candidates who pass the exam earn the certification and are recognized as experts in Salesforce Service Cloud, which can enhance their career prospects, increase their credibility, and expand their network of opportunities.

Salesforce Service-Cloud-Consultant certification is recognized by employers and clients around the world as a mark of excellence in Service Cloud consulting. Achieving this certification can open up new career opportunities and increase earning potential, as well as help professionals build their reputation as experts in the Salesforce ecosystem.

Salesforce Service Cloud platform is a powerful tool for managing customer service operations, and the Service-Cloud-Consultant Certification is a valuable asset for professionals who work with this platform. Salesforce Certified Service cloud consultant certification demonstrates that an individual has the skills and knowledge needed to design and deploy Service Cloud solutions that meet the needs of their organization. It is a great way to enhance your career prospects and differentiate yourself in a competitive job market.

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Salesforce Certified Service cloud consultant Sample Questions (Q30-Q35):

NEW QUESTION # 30
A company has a requirement to keep all emails behind their firewall, they have 200 agents. What should they
use?

A. Community
B. On Demand Email to Case
C. Email to Case
D. Web to Case

Answer: C

NEW QUESTION # 31
Universal Containers wants articles to be suggested to agents based on information they are typing into the case. Which solution should a consultant recommend?

A. Enable the Knowledge sidebar setting in the case support settings.
B. Implement a Salesforce Console for Service and enable the Knowledge sidebar on the case page layout.
C. Enable the Knowledge sidebar related list on the case page layout.
D. Create a Visualforce page called Knowledge sidebar on the case page layout.

Answer: D

NEW QUESTION # 32
Support Managers have requested the ability to provide real-time feedback to Agents during customer chat sessions.
What feature should a consultant configure to meet this requirement?

A. Case Feed
B. Next Best Actions
C. Push Notifications
D. Omni-channel Supervisor

Answer: D

Explanation:
Omni-channel Supervisor is a feature that allows managers to monitor the performance and activity of agents and queues in real time. Managers can view metrics such as agent status, workload, capacity, and chat transcripts. Managers can also provide real-time feedback to agents during customer chat sessions by sending private messages or coaching requests. Verified References: Service Cloud Consultant Certification Guide & Tips, Omni-Channel Supervisor Overview

NEW QUESTION # 33
Universal Containers wants to create a process to verify that customers are eligible for support before a case is creates. A consultant recommends using entitlement management to meet this requirement. Which benefit would be realized by using the entitlement management feature? Choose 2 answers.

A. Ability to prompt callers for the service contract number within IVR menus
B. Ability to determine if a customer has escalated a case in the past
C. Ability to enforce service levels with the time-dependent processes
D. Ability to specify unique service levels for each customer

Answer: A,D

NEW QUESTION # 34
Universal Containers is implementing a CTI solution for its inbound service and support contact center. Currently, the company handles only existing customers with support issues. The contact center manager has been tasked with improving sales for the premier support offering. What key metrics can be expected to improve following the CTI implementation? (Choose 2)

A. Average days to close
B. First call resolution
C. Average handle time
D. Abandon rate

Answer: B,D

NEW QUESTION # 35
......

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Service-Cloud-Consultant Latest Exam Pattern & Service-Cloud-Consultant Test Simulator Fee

Service-Cloud-Consultant Test Simulator Fee - Service-Cloud-Consultant Actual Exam Dumps

Salesforce Certified Service cloud consultant Sample Questions (Q30-Q35):

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