PROGRAM OVERVIEW:

Six Sigma is an industry leading quality improvement program with tangible results. Here’s why thousands of companies adopted the six-sigma program world-wide.It is a customer focused defined, problem-solving methodology supported by statistical tools to reduce variation. Also, Six sigma reduces variation through continuous process improvement leading to customer satisfaction

COMPETENCIES ADDRESSED:

• Problem solving
• Critical thinking
• Leading change
• Quality orientation
• Continuous improvement

COURSE OUTLINE:

• Project Selection
• Measure
• Analysis and Improve
• Control

LEARNING OBJECTIVES:

• Define & understand quality concepts & their evolution.
• Discuss Six Sigma & why it is important to sustain business improvements.
• Explain the role of Six Sigma in customer service & continuous improvement.
• Apply & implement the Define, Measure, Analysis ,Improve & Control (DMAIC) problem solvingmethodology.

PREREQUISITE:

• Every participant must select 1 improvement project that is tied to his/her KPI.
• This project must be approved by his/her Department Head.