Course Summary:
ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery, and continual improvement of technology-enabled products and services.
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure, and basic concepts and has comprehended the core principles of ITIL practices for service management, ITIL 4 Foundation is the first publication of ITIL 4, the latest evolution of the most widely adopted guidance for ITSM.

Type of Participant:
This training course is designed for and will greatly benefit IT Professionals, Business Managers, Operation Managers, Contact Centre Professionals, Any individual that requires knowledge to improve Service Management within the company.

Objective:
Upon the successful completion of this course, each participant will be able to:
• Provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working
• Explain the concepts of the service management framework to support candidates studying for the ITIL 4 Foundation exam
• Act as a reference guide that practitioners can use in their work, further studies, and professional development.

Course Certificate(s):
ResModTec’s internationally recognized certificates will be issued to all participants completing a minimum of 80% of the total tuition hours of the course.
The following program is planned for this course. However, the course instructor(s) may modify this program before or during the course for technical reasons with no prior notice to participants. Nevertheless, the course objectives will always be met: