PROGRAM OVERVIEW:
Today’s organizations face a critical dilemma – embrace Digital Transformation and remain a leader or embrace the status quo and become a laggard. This is based on the fact that Digital Transformation is starting to permeate organizations and can be found in a plethora of unusual places. According to IBM by 2020 up to 85% of customer services interactions will not involve a human. Growing machine learning and NLP capabilities will allow for chatbots, phone support and self-service interfaces to deliver customer service at an acceptable level.
LEARNING OUTCOMES:
Upon completion of this program, participants will be able to:
- Explain the current and potential impact of digitalisation
- Understand and clarify various technologies used in Digital Transformation, such as Big Data, Articificial Intelligence, High-Performance Computing, Augmented Reality, to name a few
- Identify opportunities for Digital Technology usage in various activities
- Analyse the impact of digitisation and technology on business operations
- Propose new ways to perform efficiently in the workplace in line with latest technological breakthroughs, upskilling talents for moving up the value chain
INTENDED AUDIENCE:
This program is suitable for the following professionals:
- Board Directors
- CxO Leaders
- Chief Internal Auditors
- Chief Risk Officers
- Governance Professionals
- Finance Professionals
- HR Professionals
- Marketing Professionals
- Engineers
- Data Scientists
- Business Intelligence Professionals
- Business Analysts
- System Analysts
- Risk and Compliance Analysts
- Finance and Operational Auditors
- IS Auditors
- Managers and Executives
- Strategy and Innovation Professionals
