Course Summary:
Emotional intelligence describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behavior. Managers need to understand how their own emotions have an impact on their performance, and how understanding and handling the emotions of others can maximize individual and team performance.
Intelligence Quotient (IQ) reflects our academic smartness; meaning how good we are in math, language, and retaining different information. That is good. However, some research shows that IQ can help us to be successful to the extent of 20 percent in life. The other 80 percent of our success depends on our EQ.
This “Emotional Intelligence” will offer a better understanding of its four aspects. You will have an insight into the way you feel and behave in various situations. You’ll realize that sensing how others feel and behave is important as well.

Type of Participant:
This course is specially designed for Managers, business professionals, and individuals who have decided to learn and develop their emotional intelligence competencies to enhance as well as manage their relationships at work and in life.

Objective:
By the end of the course, participants will be able to:
• Identify behavioral styles.
• Recognize the benefits of emotional intelligence.
• Identify techniques for dealing with difficult behaviors.
• The ability to understand human behavior and apply psychological principles. How to use emotional intelligence to respond to difficult situations.
• Discover how to use Emotional Intelligence to help themselves and others Increase your understanding of different aspects of human behavior Understand your own emotions, and how to manage emotional reactions to achieve the desired results.

Course Certificate(s):
Internationally recognized certificates will be issued to all participants completing a minimum of 80% of the total tuition hours of the course.